Carers Heart didn't start as a business. It started with my daughter.

She is 25 now, and she was born with Down syndrome. Everything I understand about this work began there — in the early years when I was simply a mother who didn't know what came next. There was so much I had to learn on my own, and so many nights I lay awake worrying about her future, wishing someone would sit beside me and tell me where to begin.

Years later I became a support worker myself. I worked across several providers and supported people with a wide range of disabilities, and I saw the same picture from the other side: workers who genuinely cared but were stretched too thin, plans that looked right on paper and didn't fit the reality of someone's morning, and families too tired to keep asking.

I also sit among Korean mothers raising children with disability. I hear what they carry — the worry, the language barrier, the sense of being one step behind a system that was never explained to them in their own words.

Standing on both sides of that gap is why Carers Heart exists. We know what a parent is holding. We know what a participant actually needs on a Tuesday morning, not just what the plan says. And we know what it takes to support the workers who show up. That is what we built this company around — and it is what we still measure ourselves by.

Min-ah Lee, Founder