Last updated: 4 November 2026

Welcome to the Carers Heart website. These Terms of Use apply when you access or use this website.

By continuing to use this website, you agree to these Terms. If you do not agree, please stop using the website.

1. About Carers Heart

Carers Heart provides disability support services to NDIS participants across Sydney.

Information on this website is provided to explain our organisation, services, programs and enquiry process. It is general information only and does not replace personalised professional, clinical, legal or financial advice.

2. Using This Website

You may use this website for lawful personal and informational purposes.

You must not:

• Use the website for unlawful, fraudulent or harmful purposes

• Attempt to gain unauthorised access to the website or its systems

• Introduce viruses, malicious code or other harmful material

• Interfere with the operation or security of the website

• Copy or use website content in a misleading or unauthorised way

• Submit false, abusive or misleading information through our forms

We may restrict access to the website if we reasonably believe it is being misused.

3. Service Information

We take reasonable care to ensure information about our supports and programs is clear and current.

However:

• Information on the website does not guarantee that a particular service is available

• Service availability may depend on location, staffing, participant needs and funding arrangements

• Eligibility for NDIS funding is determined by the NDIA, not Carers Heart

• Information shown on this website does not create a service agreement

• Services begin only after the appropriate assessment, agreement and onboarding process has been completed

Please contact us to discuss your circumstances before relying on website information when making support decisions.

4. Enquiries and Forms

When you submit an enquiry, you agree to provide information that is accurate and reasonably complete.

Submitting a form:

• Does not automatically create a provider–participant relationship

• Does not guarantee acceptance or commencement of services

• Does not replace an emergency, medical or crisis service

• Allows Carers Heart to contact you about your enquiry

Please do not submit urgent or emergency requests through the website.

For immediate danger, call 000. For urgent health advice, contact an appropriate medical or emergency service.

5. Privacy and Personal Information

Personal information submitted through this website is handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

Information may include your:

• Name and contact details

• Enquiry details

• Communication preferences

• Information about support requirements

• Other information you choose to provide

Please read our Privacy Policy for more information about how personal information is collected, used, stored and disclosed.

6. Intellectual Property

Unless otherwise stated, the content of this website belongs to Carers Heart or is used with permission.

This includes:

• Text and written content

• Branding and logos

• Graphics and illustrations

• Page layouts and design elements

• Photographs and videos

• Downloadable materials

You may view and print website content for personal, non-commercial use.

You must not copy, reproduce, modify, publish, distribute or commercially exploit website content without prior written permission.

7. Photographs and Participant Content

Photographs and videos displayed on this website may include participants, workers, activities or Carers Heart facilities.

This material must not be copied, downloaded, republished or used without permission.

Where required, Carers Heart obtains appropriate consent before publishing identifiable participant content.

8. External Links

This website may contain links to external websites, including government and NDIS-related resources.

External websites are operated independently. Carers Heart is not responsible for:

• Their content or availability

• Their privacy practices

• Changes to external information

• Any loss arising from reliance on third-party content

A link does not necessarily mean that Carers Heart endorses the external organisation or all information it publishes.

9. Website Availability

We aim to keep the website accessible and operating correctly, but we cannot guarantee uninterrupted or error-free access.

We may temporarily change, suspend or remove website content for maintenance, security or operational reasons.

10. Limitation of Liability

To the extent permitted by law, Carers Heart is not liable for loss arising solely from:

• Temporary website unavailability

• Reliance on general website information without obtaining appropriate advice

• External websites or third-party content

• Unauthorised access caused by circumstances beyond our reasonable control

Nothing in these Terms excludes rights or remedies that cannot legally be excluded under Australian law.

11. Complaints and Feedback

We welcome feedback and take concerns seriously.

You may raise a concern or complaint directly with Carers Heart without fear that your supports will be reduced, withdrawn or negatively affected because you made a complaint.

Please refer to our Complaints & Feedback page for information about:

• How to make a complaint

• How complaints are handled

• Support available during the process

• Contacting the NDIS Quality and Safeguards Commission

12. Changes to These Terms

We may update these Terms when our website, services, processes or legal responsibilities change.

The updated version will be published on this page with a revised “Last updated” date. Continued use of the website after an update means the revised Terms apply.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any dispute relating to these Terms or use of the website will be subject to the jurisdiction of the courts and tribunals of New South Wales, unless applicable law requires otherwise.

14. Contact Us

If you have a question about these Terms, please contact Carers Heart.

Phone: 0433 315 666
Email: info@carersheart.com.au
Address: 16 Paula Pearce Place, Bella Vista NSW 2153
Contact page: www.carersheart.com.au/contact

ABN 73 678 779 845 · NDIS Provider No. 4-L1IGHW8